These Terms & Conditions govern your use of the ninogames platform. Please read them carefully before registering an account or placing any wager.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", or "you") and ninogames ("ninogames", "we", "us", or "our") with respect to your access to and use of the ninogames website located at https://ninogames.co and all associated products, services, and features (collectively, the "Platform").
ninogames is an online gaming and sports betting platform operated for the benefit of Filipino players. The Platform offers a range of gaming products including but not limited to live dealer casino games, online slot games, bingo, sports betting, and electronic sabong where available and permitted by applicable law.
These Terms should be read alongside the ninogames Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the binding agreement between you and ninogames. In the event of any conflict between these Terms and any promotional material, game-specific rules, or bonus terms, these Terms shall prevail unless otherwise stated in writing.
You must be at least twenty-one (21) years of age to register an account and participate in any real-money gaming activity on the ninogames Platform. This minimum age requirement is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) for all casino-style gaming activities within the Republic of the Philippines. ninogames strictly enforces this requirement and reserves the right to request age verification documentation at any time.
Any person found to be under 21 years of age will have their account permanently closed, all deposits forfeited, and any winnings voided without exception. ninogames accepts no liability for underage gambling that occurs as a result of a user providing false information during registration.
ninogames is operated for Filipino players. It is your sole responsibility to ensure that accessing and using the ninogames Platform is lawful in your jurisdiction. ninogames makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
To create a ninogames account, you must provide accurate, current, and complete information including your full legal name as it appears on a valid Philippine government-issued identification document, a valid mobile number registered in your name, a valid email address, and a date of birth confirming you are 21 years of age or older.
You agree to maintain and promptly update your registration information to ensure it remains accurate and complete at all times. ninogames reserves the right to suspend or terminate any account where registration information is found to be false, inaccurate, or misleading.
Each individual may hold only one (1) active ninogames account. Operating multiple accounts — whether under the same name, different names, or different payment methods — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances.
You are solely responsible for maintaining the confidentiality of your ninogames account credentials, including your username and password. You agree not to share your login information with any third party. ninogames will never ask for your password via any communication channel, including live chat, email, SMS, Viber, or Facebook Messenger. Any communication requesting your password should be treated as fraudulent and reported to ninogames support immediately.
All activity conducted through your ninogames account — whether authorized by you or not — is your responsibility until such time as you notify ninogames of unauthorized access. ninogames strongly recommends enabling two-factor authentication (2FA) in your account settings to provide an additional layer of security.
ninogames is required to conduct identity verification in compliance with applicable Philippine anti-money laundering regulations and responsible gaming obligations. Before processing your first withdrawal, you must complete KYC verification by submitting:
KYC verification is typically completed within twenty-four (24) hours of submission of complete documentation. ninogames reserves the right to request additional documentation at any time and to withhold withdrawals pending satisfactory completion of verification.
You may request closure of your ninogames account at any time by contacting support via live chat or email. Upon closure, any remaining balance will be returned to your registered payment method following completion of applicable KYC checks. ninogames may also suspend or permanently close accounts that violate these Terms, at its sole discretion, without prior notice.
ninogames accepts deposits via the following Philippine payment methods: GCash, PayMaya, BPI, BDO, Metrobank, Instapay, PESONet, and 7-Eleven (where available). The minimum deposit amount is ₱100 unless otherwise stated for a specific payment method or promotion. Deposits are credited to your ninogames wallet in Philippine Peso (₱). E-wallet deposits via GCash and PayMaya are typically credited instantly.
ninogames does not charge processing fees on deposits, though your payment provider may impose their own fees. You are responsible for verifying any fees charged by your bank or e-wallet provider prior to initiating a deposit.
Withdrawal requests from verified ninogames accounts are processed within one (1) to three (3) business hours for e-wallet methods during operational hours. Bank transfers may take one (1) to three (3) business days depending on your bank's processing schedule. ninogames reserves the right to conduct enhanced verification checks on withdrawal requests at any time.
The minimum withdrawal amount is ₱200. ninogames does not process withdrawals to third-party accounts. All withdrawals must be directed to a payment method registered in your name and previously used for a deposit, where applicable.
ninogames is committed to the prevention of money laundering and the financing of terrorism. All accounts and transactions are subject to monitoring in accordance with applicable Philippine anti-money laundering laws, including Republic Act No. 9160 (Anti-Money Laundering Act), as amended. ninogames may report suspicious transactions to relevant Philippine authorities without prior notice to the account holder.
ninogames offers various bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms and conditions applicable to each promotion, which are published on the relevant promotional page. The following general bonus terms apply across all ninogames promotions:
All games available on the ninogames Platform are governed by the specific rules applicable to each game title, which are accessible within the game interface. By participating in any game on ninogames, you agree to be bound by those game-specific rules.
In the event of a discrepancy between the outcome displayed on your screen and the outcome recorded on ninogames' servers, the server-side record shall be deemed the definitive result. ninogames is not liable for losses arising from telecommunications failures, internet connection interruptions, or device malfunctions on your end during gameplay.
ninogames reserves the right to void any bet or wager placed on a game that was subject to a technical error, software fault, or pricing error. Winnings derived from such bets will not be paid and any associated stakes will be returned to the player.
The following conduct is strictly prohibited on the ninogames Platform and constitutes grounds for immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:
ninogames is committed to promoting responsible gaming. We recognize that gambling can become harmful for some players, and we provide a comprehensive set of tools to help players manage their gaming activity. The following responsible gaming features are available to all ninogames account holders:
For more information, please refer to the ninogames Responsible Gaming page. PAGCOR mandates a minimum age of 21 for all gaming activities in the Philippines.
All content on the ninogames Platform — including but not limited to software, code, design, graphics, logos, trademarks, trade names, game interfaces, text, and data — is the exclusive property of ninogames or its licensors and is protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial gaming activity in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the ninogames Platform without express prior written consent.
To the maximum extent permitted by applicable Philippine law, ninogames, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption.
ninogames provides the Platform on an "as is" and "as available" basis without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. ninogames does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
In any event, ninogames' total aggregate liability to you for any claim arising from or related to these Terms or your use of the Platform shall not exceed the total amount you deposited during the thirty (30) days preceding the event giving rise to the claim.
ninogames collects, processes, stores, and uses your personal data in accordance with the ninogames Privacy Policy and applicable Philippine data protection legislation, including Republic Act No. 10173 (Data Privacy Act of 2012). By using the Platform, you consent to such processing as described in the Privacy Policy.
ninogames implements technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, restricted internal access controls, and regular security reviews.
ninogames reserves the right to amend, modify, update, or replace these Terms at any time. When material changes are made, ninogames will provide reasonable notice to registered players via the email address on file or via a prominent notice displayed on the Platform prior to the changes taking effect.
Your continued use of the ninogames Platform following the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to any amendment, you must cease using the Platform and may request account closure prior to the effective date of the changes.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.
Any dispute between you and ninogames that cannot be resolved through good-faith negotiation shall be subject to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines. You agree to submit to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum.
Before initiating formal legal proceedings, players are encouraged to contact ninogames support to attempt resolution of the dispute informally. ninogames commits to responding to formal complaints in writing within five (5) business days.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or your ninogames account, please contact us through the following channels:
Our support team is staffed by Filipino-fluent agents available around the clock. For responsible gaming inquiries, self-exclusion requests, and account closure, please refer to our Responsible Gaming page or contact support directly.
These Terms exist to protect you as much as they protect us. Here's what they mean in practice for every ninogames player.
ninogames publishes its full Terms publicly — no hidden clauses buried in external documents. Every rule that affects your account, your deposits, and your withdrawals is documented in plain language here.
Our KYC process, age verification, and one-account-per-player rules aren't obstacles — they're protections. They keep your funds secure and ensure every ninogames player is playing on a fair, verified platform.
Withdrawal terms at ninogames are designed to be clear and achievable. Verified accounts process e-wallet withdrawals within 1-3 hours. No surprise holdbacks outside of documented verification requirements.
Every ninogames bonus comes with clearly stated wagering requirements and expiry dates published upfront. No bonus offers with impossible conditions or wagering requirements that change retroactively.
ninogames processes your personal data under RA 10173 (Philippines Data Privacy Act). SSL encryption protects all data in transit, and internal access to player data is strictly controlled and logged.
These Terms are backed by a 24/7 Filipino-speaking support team who can explain, clarify, or help you exercise any right these Terms provide — including account closure, self-exclusion, and dispute escalation.
Now that you've read the rules, you know exactly what to expect. ninogames is built on transparency — fair terms, honest payouts, and a platform made for Filipino players.