Your privacy matters to us. This Policy explains exactly what personal data ninogames collects, how it is used, who we share it with, and the rights you hold as a Filipino data subject under RA 10173.
This Privacy Policy ("Policy") describes how ninogames ("ninogames", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", or "Data Subject") who access or use the ninogames website at https://ninogames.co and all associated services, features, and products (collectively, the "Platform").
ninogames is a Philippine-focused online gaming and sports betting platform serving Filipino players across the country — from Metro Manila, Cebu, and Davao to Cagayan de Oro, Iloilo, and beyond. Because we serve Filipino players and operate in the Philippines, this Policy is governed by and construed in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission ("NPC").
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into the broader agreement between you and ninogames. By accessing or using the Platform, you consent to the data practices described in this Policy. If you do not agree to this Policy, you must discontinue use of the ninogames Platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, ninogames acts as the Personal Information Controller with respect to the personal data it collects and processes from players and visitors on the Platform. As the controller, ninogames determines the purposes and means of processing your personal data.
Where ninogames engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification services, or game providers — those third parties act as Personal Information Processors under binding data processing agreements that impose obligations consistent with the DPA and this Policy.
ninogames has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO by emailing [email protected] with the subject line "Data Privacy – DPO Request."
ninogames collects the following categories of personal data from players and Platform visitors, depending on the nature of your interaction with us:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government ID number, ID document images, selfie photos | During registration and KYC verification |
| Contact Data | Email address, mobile number, home address (province / city), Viber or Messenger handle | During registration and account updates |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | When adding payment methods or transacting |
| Gaming Data | Bet history, game results, session duration, win/loss records, bonus usage, game preferences | During gameplay and platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session identifiers | Automatically during site visits |
| Behavioral Data | Pages visited, links clicked, time on site, navigation patterns, feature usage | Automatically via cookies and analytics tools |
| Communications Data | Content of live chat transcripts, emails, support tickets, and other correspondence with ninogames | When you contact ninogames support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cool-off periods, problem gambling disclosures | When you use responsible gaming tools |
ninogames does not intentionally collect sensitive personal information as defined under the DPA (such as health data, racial or ethnic origin, or criminal records) unless specifically required by anti-money laundering compliance obligations or a government authority's lawful request. Where such collection is necessary, it will be subject to heightened safeguards and you will be informed at the time of collection.
ninogames collects personal data through the following channels and methods:
ninogames processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The following table sets out the primary purposes for which ninogames processes personal data and the applicable legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (your agreement to our Terms & Conditions) |
| Identity and age verification (KYC) | Legal obligation (AML laws, PAGCOR requirements, DPA) |
| Processing deposits and withdrawals | Performance of a contract; legal obligation |
| Providing gaming services and personalizing the experience | Performance of a contract; legitimate interests |
| Fraud prevention, security monitoring, and AML compliance | Legal obligation; legitimate interests |
| Responsible gaming monitoring and interventions | Legal obligation; legitimate interests; your vital interests |
| Customer support and complaint resolution | Performance of a contract; legitimate interests |
| Marketing communications (where opted in) | Consent (you may withdraw at any time) |
| Platform analytics and improvement | Legitimate interests |
| Compliance with legal and regulatory obligations | Legal obligation |
ninogames does not sell your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in Section 5:
ninogames engages trusted third-party service providers who process personal data on our behalf under binding data processing agreements, including:
ninogames may disclose your personal data to Philippine government authorities, regulators, or law enforcement agencies — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and the Bureau of Internal Revenue (BIR) — where required by law, court order, or regulatory requirement, and without prior notice to you where legally permitted.
In the event of a merger, acquisition, restructuring, or sale of all or part of ninogames' assets or business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will be preserved.
ninogames retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymized in accordance with ninogames' data disposal procedures.
ninogames implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:
While ninogames takes all reasonable precautions to protect your data, no online system is completely immune to security risks. You are responsible for keeping your account credentials secure and for notifying ninogames immediately if you suspect unauthorized access to your account.
ninogames uses cookies and similar tracking technologies on the Platform to operate core functionality, analyze usage patterns, and improve the player experience. The following categories of cookies are used:
You may manage or disable non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the ninogames Platform. ninogames does not use third-party advertising cookies or cross-site tracking for ad retargeting purposes.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ninogames. You may exercise any of these rights by contacting the ninogames Data Protection Officer at [email protected] with the subject line "Data Privacy Request." ninogames will respond within fifteen (15) business days of receiving a valid request.
Request a copy of the personal data ninogames holds about you and information on how it is being processed.
Request correction of inaccurate or incomplete personal data held in your ninogames account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Object to ninogames processing your data for direct marketing or where processing is based on legitimate interests.
Request that ninogames restrict processing of your data in specific circumstances while a dispute or request is being resolved.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another controller where technically feasible.
Please note that certain rights are subject to limitations where ninogames is required by law to retain or process your data — for example, KYC and transaction records that must be retained under AML legislation. ninogames will explain any such limitation when responding to your request.
The ninogames Platform is strictly for individuals who are twenty-one (21) years of age or older, in compliance with PAGCOR's minimum age requirement for casino-style gaming in the Republic of the Philippines. ninogames does not knowingly collect personal data from individuals under the age of 21.
All accounts are subject to age verification during the KYC process. If ninogames discovers that personal data has been collected from an individual under the age of 21 — whether due to the provision of false information or any other reason — that account will be immediately suspended, all associated data will be processed only to the extent necessary to comply with legal obligations, and the account will be permanently closed.
ninogames is primarily operated from and for the Philippines. In some circumstances, your personal data may be transferred to, stored, or processed in countries other than the Philippines — for example, where ninogames uses cloud infrastructure or service providers based outside the Philippines.
Where such transfers occur, ninogames ensures they are conducted in compliance with Section 21 of the Data Privacy Act of 2012, which requires adequate safeguards to protect transferred personal data at a standard at least equivalent to the DPA. Such safeguards may include:
By using the ninogames Platform, you consent to such cross-border transfers where necessary for the provision of the Platform's services.
ninogames reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, ninogames will provide reasonable advance notice to registered players via the email address on file and/or through a prominent notice on the Platform.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of the ninogames Platform following the effective date of any updated Policy constitutes your acknowledgment and acceptance of the revised terms.
If you have questions, concerns, or complaints about how ninogames handles your personal data, or if you wish to exercise any of your Data Subject Rights under the DPA, please contact the ninogames Data Protection Officer through any of the following channels:
ninogames commits to acknowledging all data privacy requests within three (3) business days and providing a substantive response within fifteen (15) business days.
If you are not satisfied with ninogames' response to your complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines. The NPC is the independent authority responsible for enforcing the Data Privacy Act of 2012 and protecting the rights of Filipino data subjects.
Privacy at ninogames isn't a compliance checkbox — it's how we earn and keep the trust of every Filipino player on the platform.
Every connection between your device and ninogames is protected by 256-bit SSL encryption — the same standard used by Philippine banks for online transactions. Your credentials and financial data travel securely at all times.
ninogames' data practices are fully aligned with Republic Act No. 10173, the Data Privacy Act of 2012. We maintain a registered Data Protection Officer and observe all NPC guidelines for personal information handling.
ninogames does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate the platform and meet legal obligations.
As a Filipino data subject, you hold the right to access, correct, erase, object, restrict, and port your personal data. ninogames processes all data rights requests within fifteen (15) business days.
We only collect the personal data that is genuinely necessary for account operation, KYC compliance, and legal requirements. No speculative collection, no data hoarding beyond what the DPA allows.
In the event of a data breach, ninogames maintains a documented incident response plan and will notify the NPC and affected players within the timeframes mandated by the Data Privacy Act of 2012.
You've read how we protect your information. Now experience a platform that backs its privacy policy with real security, fast payouts, and genuine support for every Filipino player.